AI – Lisa
Intelligent Virtual Assistant
Thesis:
An integrated, intelligent virtual assistant (IVA)
Allowing your employees to get 24/7, real-time support on HR and benefits programs, when and how they need it.
Lisa is the future of AI in HR. Interacting with Lisa is like talking to a real person. the information they want to know,
It is built by Alight Worklife, where I was on a team of developers, designers, and product managers in distributed teams with Alight across the United States.
My role was remotely creating Product Design solutions for this system within certain contexts, providing multiple solutions to user stories.
Problems solved
Getting people that use Alight Worklife quick answers to what we found were the top 5 chat topics: Annual Enrollment, Health Savings Accounts, Password Issues, Medical Benefits, and Retirement Benefits.
Outcomes and Achievements
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Chatted with over 1 Million different people
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Had over 2 Million different interactions
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Most issues were resolved after asking only 1 question
The Product
Technologies used
Figma, Figjam, Miro
Offices Coordinating
Chicago, IL.
Boston, MA.
ERIE, PA.
Teams Worked with
Product Design, Accessiblity
Lisa has been on the job since 2017 and she has improved greatly. Lisa provides Alight’s 30 million-plus customers with real-time answers to their HR and benefits questions. Lisa also provided employers with swift support around COVID-19, including topics like remote work and 401(k) withdrawals.
Responsibilities
I worked on this project as a Product Designer alongside one other PD.
We communicated using Slack, Teams calls, Miro, and Figma to collaboratively work together, simultaneously.
– Product Design (prototyping, UI, and UX)
– Illustration
– UX Analysis